Warranty Policy
Every model we sell is checked and test-run before it's boxed. If something still goes wrong, we fix it — usually within a couple of days, and usually without you posting anything anywhere.
1. What's covered, and for how long
30 days from delivery: manufacturing defects and failures in normal use — dead-on-arrival electronics, a motor, servo or ESC that fails, a battery that won't hold charge from new, missing or incorrect parts, transit damage.
2. How a claim works
Email hello@gomnirc.com with your order number and either a photo or a short video showing the problem — a 20-second clip is worth more than a paragraph of description. Point the camera at the symptom rather than the story: a car that won't drive, a boat that won't move under throttle, a drone that won't arm, a transmitter that won't bind, an ESC that beeps and cuts out.
Then we do one of three things, usually within 3 business days:
Send the part. Nine times out of ten it's a single component — a servo, a knuckle, a drive shaft — and we post it free.
3. What isn't covered
RC models are hobby-grade machines that hit things. These aren't defects, and we can't cover them:
Crash and impact damage — bent axles, cracked bodies, broken suspension arms from a collision or a fall.
Water damage. Only models explicitly sold as waterproof are, and even those don't survive submersion.
Battery damage from misuse — charging with the wrong charger, over-discharging, charging while cold, or a pack left flat for weeks and swollen. Please read the battery note below; it's the single most common failure we see.
Over-gearing and motor burnout — running a hotter pinion or larger wheels than the drivetrain was designed for.
Normal wear — tyres, propellers, brushes, bearings and cosmetic marks from use.
Damage from disassembly or third-party repairs, or from firmware or settings changes that brick the electronics.
4. The battery note (please read this one)
Two things kill more batteries than anything else, and neither is a manufacturing fault:
Charging a cold pack. If your parcel arrives in winter, let the battery sit at room temperature for two hours before the first charge. Charging a cold cell damages it permanently — this is the top cause of "dead on arrival" reports.
Storing it flat. A lithium pack left discharged for a month will not recover. Charge it to around 60% before the model goes into storage, and top it up every couple of months.
If a battery is faulty from new — won't charge at all, or swells within the first week — that is covered. Send us a photo and we'll replace it.
5. Spare parts after the warranty
We stock over a lot of spares: tyres, knuckles, suspension arms, drive shafts, gears, servos, ESCs, bodies and batteries. When something breaks out of warranty, email us the model number and a photo of the part — we'll tell you what fits and what it costs. That's most of why people come back.
Contact
hello@gomnirc.com — replies within 24 hours, Monday to Saturday.