Refund policy
Return & Refund Policy
1. Cancel before it ships — full refund, no questions
Email support@gomnirc.com with your order number. If the parcel hasn't left our warehouse, we cancel it and refund you in full, including shipping. Orders usually ship within 1–5 business days, so if you need to cancel, tell us quickly.
Once a parcel is in transit we can't recall it — but everything below still applies.
2. Arrived damaged or faulty — 30 days
If your item arrives broken, or stops working within 30 days of delivery, send a photo or a short video to support@gomnirc.com. Once we confirm the fault we'll send a replacement.
What counts as a fault: dead-on-arrival electronics, a motor or servo that fails in normal use, a battery that won't hold charge from new, transit damage, a missing part.
What doesn't: crash damage, water damage, a battery damaged by charging it incorrectly or left flat for months, or anything taken apart and reassembled incorrectly. Full list in our Warranty Policy.
3. Changed your mind — 14 days
Unopened, unused items in their original packaging can be returned within 14 days of delivery. Email us first — we'll confirm the correct return address before you ship anything. Please don't send a parcel to China without asking us first: parcels that arrive without a return reference can't be matched to an order, and customs may reject them.
Return shipping is the customer's cost, and we refund the item price (not the original shipping) once the item is received and inspected. There's no restocking fee.
Custom-ordered or personalised items — custom liveries, bundled builds, engraved items — can't be returned under this section unless they're faulty.
4. Refunds: how long it actually takes
We approve or decline within 2 business days of receiving your evidence or returned item. If approved, the refund is issued to your original payment method within 3 business days. Your bank or card issuer then needs a further 5–10 business days to post it — that part isn't ours to control.
If 15 business days have passed and nothing has appeared, email us with your order number and we'll chase it with our payment processor and send you the reference.
5. Two things we can't refund
Import duty and tax you paid to your own customs authority. That money went to your government, not to us, so we have no way to return it. This is the one part of an order we genuinely can't make whole.
Original shipping charges on change-of-mind returns. If the item was faulty, shipping is on us.
6. If a parcel comes back to us
If a parcel is returned as undeliverable because of an address error or because it was refused at the door, we'll contact you. We can reship it at the cost of the second shipment, or refund the item price minus the return shipping. Please double-check your address before paying — it's the single most common cause of a lost order.
Contact
support@gomnirc.com — a real person replies within 12 hours, Monday to Saturday. Include your order number and photos if you have them.